How to return goods:

 

1:- Open and complete the Mersea Marine returns form Here.

 

2:- Complete all fields and provide as much information about your reason and the outcome you would like.

 

3:- Please call one of our team on 01206 385008 if you are returning an incomplete, faulty or damaged item.

 

4:- Re-package the goods; it is the customer’s responsibility to ensure that the goods are returned to Mersea Marine in a re-saleable condition.

 

5:- Return the goods back to Mersea Marine using the address below. We would recommend that you use a tracked postal method to ensure delivery.

 

6:- One of our team will contact you via email within 2-3 working days of receipt of the goods to confirm the return.

 

7:- Please allow a further 3-5 working days for replacement goods to be delivered or a refund to arrive into your account.

 

Return terms and conditions:-

 

Customers may return any item within 14 working days for a full refund or exchange providing the goods are in a re-merchantable condition, in its original packaging and with any original labels still attached where applicable. All returned goods must include a completed Mersea Marine returns form Here. It is the customer’s responsibility to return the items to Mersea Marine and we recommend you send via a method with proof of delivery. Return postage for goods that are correct as per the original order and are not faulty or damaged are returned at the customer’s expense. Mersea Marine has the right to refuse returns or make a partial refund at our discretion if items are not returned and received in an entirely re-saleable condition.

 

Items returned for an exchange that are correct as per the original order and are not faulty or damaged will incur a replacement carriage charge where applicable.

 

If an item arrives damaged, the customer must report the damage to Mersea Marine within 7 working days of receipt of the item. We regret that we may not be able to offer a full refund if the damage is not reported within this time.

 

If an item is faulty, the customer must report this immediately to Mersea Marine. All goods are subject to the manufacturers guarantee and in some circumstances, it may be more beneficial to deal with and send items back direct to the manufacturer. Mersea Marine will advise the customer if this is the best course of action. We recommend items are sent back using a tracked courier method especially for items with a value of £50 or more. Faulty items cannot be replaced until the manufacturer has agreed a replacement, please allow up to 30 days for this to be processed. If no fault is found with the item a service and postage charge may be applicable.

 

Please allow 2-4 working days for returns to be processed from receipt at Mersea Marine.

 

Returns Form

 

All returns should be sent to the following address:

 

Mersea Marine

Unit 6B Haycocks Farm

Haycocks Lane

West Mersea

Colchester

Essex

CO5 8SS